Yes! Please call the office at 250-951-0149 during office hours, if you prefer to discuss your plans over the phone.

A secure mailbox has been installed outside of the lower Beach Club entrance doors where cottage payments can be deposited.  Of course, any payments can be delivered directly to the office during regular office hours.

HOW TO SUBMIT YOUR PAYMENT:

Please include BOTH cheques (rental fees + damage deposit) in a sealed envelope, and bring to the Beach Club office prior to the payment due date indicated on your invoice.  

  • Please make cheques payable to: CRAIG BAY BEACH CLUB
  • Failure to submit your payment on time may result in the termination of your reservation.
  • Once we have collected your payment, a reservation confirmation will be emailed to you. Please note that it may take a few days to collect and process your payment if delivered over the weekend.
  • Please note that all residents must submit a $150 damage deposit cheque with their first reservation.

Damage deposit cheques will be kept on file for 6 months from the date on the cheque (unless the resident requests for it to be returned), so this may be used for any future reservations within that time period.

Please be sure to date your damage deposit cheque for the first day that your reservation commences. As well, be sure that you submit a separate cheque for this – do not include the damage deposit as part of the rental fee cheque.

The damage deposits do not get cashed unless it is determined necessary and appropriate. However, the rental fee cheques will be cashed upon receipt at Proline and must be dated for the date it is submitted – not post-dated for the date of the reservation.

Reservations that are cancelled up to 7 days prior to the check-in date will receive a refund for 80% of the rental fee. 

Cancellations submitted less than 7 days prior to the reserved dates will not be refunded. 

The entire cottage reservation and check-in process has been automated to create a ‘contactless’ experience.

Cottage keys will be accessed at the cottage at the check-in time via an attached lock box. Instructions about this will be sent to you via email prior to your check-in date. It is important that you check your emails to ensure that you receive your lockbox code and check-in details prior to your reservation.  

It is important that you review your cottage access details prior to your guests’ arrival so that any concerns or questions may be addressed during Beach Club office hours.

You may contact the Beach Club office to communicate your concerns. 

The Beach Club staff are able to assist with your reservation details, questions about policies, and any issues your guests may experience during their stay.  Any comments that are beyond this scope will be directed to the appropriate person as soon as possible.

For after hours emergencies with the cottages, please contact the custodian at 778-268-0522.

For non-emergency maintenance issues that require attention during your guest’s stay, please contact the Beach Club Office. 

For urgent maintenance issues that occur after hours, please contact the custodian at 778-268-0522.

Any other deficiencies may be reported via the Comment Card.